Service Solutions You Can Trust
Midmark India is committed to designing a better care experience by ensuring seamless and reliable support for our customers. With a range of services and expert support, we prioritize minimizing downtime and maximizing the performance of your equipment.
Key Service Offerings
1. Online Parts Store
Access a wide range of spare parts for Midmark India products with ease. Our online store enables 24/7 real-time ordering, ensuring customers have the parts they need when they need them. Visit: https://www.midmark.in/serviceparts/
2. Technical Phone Support
Our dedicated technical support team is available at 1800 22 8020 to provide remote assistance, from identifying parts to answering service and warranty questions. For regional support, connect with our teams across East, West, South, and North regions.
3. Onsite Repair Services
If remote support is insufficient, schedule an onsite visit with a Midmark-trained technician. Our skilled professionals ensure repairs are done right the first time, reducing equipment downtime.
Maintenance Solutions
Annual Maintenance Contracts (AMC)
We offer two types of maintenance contracts to extend the life and reliability of Midmark products:
- AMC (Labour Only): Routine servicing with spares charged separately.
- Comprehensive AMC: Includes both service and spare part replacements at no additional cost.
Periodic Maintenance Plan
Our Periodic Maintenance Plan is designed for optimal product performance, especially during warranty periods. Services include:
- Inspection and Performance Checks: Identifying potential issues early.
- Replacement of Maintenance Parts: Proactively replacing worn parts to prevent breakdowns.
- Benefits: Preventive care, priority response, onsite training, exclusive spare part discounts, and more.
Specialized Programs
Tech Camp for Out-of-Warranty Products
Our Tech Camp is a proactive, on-site service to help identify and fix potential issues, reduce downtime, and enhance equipment longevity. The service includes:
- Onsite Inspection and Immediate Repairs
- Detailed Reporting
Duration: 2–7 days (complimentary with 15-day advance scheduling).
Onsite Training
Empower your teams with practical skills for product use and maintenance, tailored for biomedical engineers, maintenance staff, housekeeping, and nursing personnel. Training covers:
- Product Familiarization: Features and functions overview.
- Best Practices: Usage guidelines for patient safety.
- Maintenance and Troubleshooting Tips: Minimizing downtime with basic issue resolution
Midmark India Service & Repair Solutions Brochure Download
